We're here to help. Find answers to common questions or get in touch with our team.
Our support team is available Monday–Friday, 9 AM–5 PM (Sri Lanka Standard Time).
You can request deletion of your Neth FM account and all associated personal data at any time.
To submit a deletion request, visit our account deletion page or email privacy@nethfm.lk with the subject line "Account Deletion Request" and the email address linked to your account.
Neth+ gives you an ad-free listening experience, priority song requests, and exclusive content.
For iOS purchases, refund requests are handled by Apple. Please contact Apple Support at support.apple.com. For PayPal purchases, contact support@nethfm.lk.
Check your internet connection first. If you have a connection, try closing and reopening the app. If the issue persists, the stream server may be temporarily unavailable — try again in a few minutes or visit nethfm.lk for live status updates.
Make sure you have a stable internet connection. For Google Sign-In on Android, ensure your Google Play Services are up to date. For Sign in with Apple on iOS, ensure you're signed into your Apple ID in Settings. If the issue continues, contact support@nethfm.lk.
Go to your device Settings → Notifications → Neth FM and enable "Allow Notifications". You can also manage notification preferences inside the app under Settings.
Try signing out and signing back in. On iOS, use the "Restore Purchases" option in the subscription screen. If the issue persists, contact support@nethfm.lk with your transaction ID.
NIC verification is optional and can be completed at any time from your Profile page inside the app. It helps prevent duplicate accounts and is not required to use core features.
Email us at support@nethfm.lk with the subject "Bug Report" or "Feature Request". Screenshots and device details are very helpful.
Yes. Please read our full Privacy Policy for details on how we collect, use, and protect your data.